Recalls & Safety Notices
At GlossylipsWaxywicks, customer safety and product quality are at the heart of everything we do. While we strive to ensure every handmade product meets our standards, we believe in being transparent whenever an issue arises.
Recall History
Voluntary Product Recall
A voluntary recall was previously issued for certain products after a potential safety concern was identified. As soon as the issue came to our attention, we stopped selling the affected products, notified impacted customers, and took corrective action.
Current Status: Closed
The recall has been completed, and the affected products are no longer available for purchase. All current products offered by GlossylipsWaxywicks have been reviewed and meet our quality and safety standards.
Our Commitment to Quality
Every product is handcrafted with care using quality materials and is inspected before being shipped. We continuously review our products, suppliers, and production processes to help ensure the highest level of quality and safety.
Affected Product:
Product: 8oz Tin Candle Jar
Jar Type: Black Tin Jar
What You Should Do
Please stop using the candle immediately if it matches the jar shown in the photo or looks similar, please contact us with photos to verify the product.
Do not attempt to relight it.
Message us with your order number or a photo of your candle so we can verify it.
Refund or Store Credit
We are offering a full refund for all affected candles.
If you prefer store credit, we are happy to provide that instead.
Questions?
If you have questions about a previous purchase or a product currently offered on our website, we're here to help. Please contact us through our Contact Us page, and we'll be happy to assist you.
Thank you for your continued trust and support of GlossylipsWaxywicks.